North Brink Practice

North Brink Practice 2024-04-03 Person 1 5 0

I understand the need to triage, but in most instances it's reception taking details (and holding up answering other calls) and no contact with medical staff. Then a text at the end of the morning. In this instance, no advice on pain management or anything. At least I'm told there's a referral being made.

On a previous occasion I did get to speak to a medical person (not a doctor) and she was able to find a specific antibiotic that works for me, in contrast to the normal triage of receptionist asking questions, taking notes then no contact with a triage medical person. Too few staff or a poorly working system? I don't know, but it's far from great, barely functioning, and has caused extra cost and delays to treatment in my experience.

North Brink Practice 2024-04-03 Person 4 5 0

I used the online triage system. It’s a bit long winded but I did get an appointment the same day which was good.

The online system is overly long and has far too many questions.

North Brink Practice 2024-03-28 Person 4 5 0

Wish I could give five stars but it is difficult to get through to the surgery. If you ring when the surgery opens and are patient I do usually get through and manage to get a call back. On this recent occasion I did feel the need to complain but that was on my husbands behalf. He'd had an xray and was in great pain but had to wait four weeks for the result so that was frustrating.

The timescale was too long to get the x-ray result. We couldn't make a plan to go forward until we had the results. All of this time he was in great pain.

North Brink Practice 2024-03-27 Person 5 5 0

Excellent service from 1st phone call through to appointment and treatment

nothing

North Brink Practice 2024-03-27 Person 5 5 0

By telephone it was fast

No everything seemed to be all good